Legal
Terms & Conditions
Last updated: 1 September 2026
Scope of work
We clean to the scope agreed with you in writing before the first visit. Work outside that scope — additional rooms, additional frequency, deep cleaning or exterior work not listed — is quoted separately before we carry it out.
Estimates
Estimates are free and carry no obligation. They are based on the information you give us and, for larger or more complex jobs, on a site visit. An estimate is not binding until both sides confirm the scope, date and price. If conditions on site differ materially from what was described, we will tell you and re-quote before proceeding.
Access
You are responsible for providing access at the scheduled time, by key, door code or building security, and for disarming any alarm. Access details are handled securely. If our team cannot get access at the scheduled time, a rescheduling fee may apply. We ask that valuables and personal items be put away before we arrive.
Cancellation and rescheduling
We ask for 48 hours' notice to cancel or reschedule a booking. Genuine emergencies are handled case by case. Rescheduling to another day in the same week carries no fee.
Satisfaction guarantee
If any part of a clean does not meet the agreed scope, tell us within 24 hours of the visit and we will return to correct it at no extra charge. The guarantee covers re-cleaning the affected areas; it is not a price reduction or refund mechanism.
Payment
Payment is by mobile money, bank transfer or cash, and is usually collected after the service. Regular and contracted clients can agree a payment schedule with us in advance.
Liability
We are insured for loss or breakage caused by our team during cleaning, and we handle employment taxes and worker protections for our staff. Claims must be reported within 24 hours of the visit so we can inspect. We are not liable for pre-existing damage, wear, or damage to items that were already loose, unstable or unsecured, and we do not accept liability for items that were not put away as requested.
Changes to these terms
We may update these terms. The version in force is the one published here on the date your work is confirmed.
Contact
AG Cleaning Facilities, Wandegeya, Kampala, Uganda. P.O. Box 501450, Wandegeya. Email info@agcleaningfacilities.com. Phone +256 705 137863 (Uganda) or +31 685 037466 (international).